Awarding Organisation policies, forms and fees
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You can download a copy of our AO policies and forms below.
- Complaints Policy (pdf) (433.173KB) (opens in a new tab)
- Conflicts of interest policy (pdf) (419.919KB) (opens in a new tab)
- Customer service statement (pdf) (353.577KB) (opens in a new tab)
- Equality, diversity and inclusion policy (pdf) (447.333KB) (opens in a new tab)
- Fees and invoicing policy (pdf) (378.295KB) (opens in a new tab)
- Malpractice and maladministration policy (pdf) (548.215KB) (opens in a new tab)
- Reasonable adjustments and special considerations policy (pdf) (551.729KB) (opens in a new tab)
- Recognition of prior learning policy (pdf) (402.356KB) (opens in a new tab)
- Registration and certification of learners policy (pdf) (493.191KB) (opens in a new tab)
- Review and appeals policy (pdf) (497.156KB) (opens in a new tab)
- Statement of Fees 2024 - 2025 (until 31/03/2025) (pdf) (120.325KB) (opens in a new tab)
- Statement of Fees 2025 - 2026 (from 01/04/2025) (pdf) (81.521KB) (opens in a new tab)
- Whistleblowing policy (pdf) (488.299KB) (opens in a new tab)
Last updated: 17 March 2025