Awarding Organisation policies, forms and fees

You can download a copy of our AO policies and forms below.

• Complaints Policy

  • pdf
  • •
  • 433.173KB
  Complaints Policy (pdf) (433.173KB) (opens in a new tab)

• Conflicts of interest policy

  • pdf
  • •
  • 419.919KB
  Conflicts of interest policy (pdf) (419.919KB) (opens in a new tab)

• Customer service statement

  • pdf
  • •
  • 353.577KB
  Customer service statement (pdf) (353.577KB) (opens in a new tab)

• Equality, diversity and inclusion policy

  • pdf
  • •
  • 447.333KB
  Equality, diversity and inclusion policy (pdf) (447.333KB) (opens in a new tab)

• Fees and invoicing policy

  • pdf
  • •
  • 377.394KB
  Fees and invoicing policy (pdf) (377.394KB) (opens in a new tab)

• Malpractice and maladministration policy

  • pdf
  • •
  • 548.215KB
  Malpractice and maladministration policy (pdf) (548.215KB) (opens in a new tab)

• Reasonable adjustments and special considerations policy

  • pdf
  • •
  • 551.729KB
  Reasonable adjustments and special considerations policy (pdf) (551.729KB) (opens in a new tab)

• Recognition of prior learning policy

  • pdf
  • •
  • 402.356KB
  Recognition of prior learning policy (pdf) (402.356KB) (opens in a new tab)

• Registration and certification of learners policy

  • pdf
  • •
  • 493.191KB
  Registration and certification of learners policy (pdf) (493.191KB) (opens in a new tab)

• Review and appeals policy

  • pdf
  • •
  • 497.156KB
  Review and appeals policy (pdf) (497.156KB) (opens in a new tab)

• Statement of Fees 2024 - 2025 (until 31/03/2025)

  • pdf
  • •
  • 120.325KB
  Statement of Fees 2024 - 2025 (until 31/03/2025) (pdf) (120.325KB) (opens in a new tab)

• Statement of Fees 2025 - 2026 (from 01/04/2025)

  • pdf
  • •
  • 81.521KB
  Statement of Fees 2025 - 2026 (from 01/04/2025) (pdf) (81.521KB) (opens in a new tab)

• Whistleblowing policy

  • pdf
  • •
  • 488.299KB
  Whistleblowing policy (pdf) (488.299KB) (opens in a new tab)