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Updates on our services and systems

What’s happening and how it affects you

We've upgraded several IOSH systems, including a new membership database, which means improvements to your IOSH journey whether you're a member, a training provider or a training delegate.

What’s the latest?

We're currently working on resolving issues as a result of our database upgrade, that we know are getting in the way of your experience with IOSH.

Customer services

If something isn't working, you can contact our customer services team to log a support ticket so we can assist you.

If you've already logged a support ticket, there is no need to raise another for the same issue - our team are dealing with a high volume of calls, so there may be a delay in responding to you.

And you don't need to try and contact us through another channel, such as our social media accounts.

We understand how frustrating these issues and delays will be, and we really appreciate your patience while we get everything up and running.

Training providers

We're upgrading the training provider portal to make it easier to use. These changes will give you better tools to register and manage your training courses, and help keep you audit-ready.

You can find out what's changed with the training provider portal, or view our online guidance (also available as PDFs).

We're aware some users may be experiencing issues with the following tasks:

  • ordering workbooks
  • adding delegates and courses
  • amending and resulting courses
  • issuing certificates
  • invoicing and payments issues
  • accessing the training provider portal

Our team are working hard to resolve these issues and respond to all customer service tickets raised by users. Thank you for your patience during this transition period.

The training course calendar and trainer directory remain unavailable while we fully switch to the new database. 

Members

We're working to improve your member experience and provide better online services. You can find out what's changed on the IOSH website, or head straight to the new account area.

Previously, your member account and the main IOSH website were separate. Now it’s all in one place, so you won't need to switch between different sites.

When you log in, you’ll find your account easier to navigate. Your membership information is at the top. Below are your member websites, details and preferences.

Thank you for your patience during this transition period.

Renewals and upgrades

We are working on reported issues with members being able to renew or upgrade their membership, so changes may not be immediately showing in your member dashboard.

You can get in touch to ask your own question or sign-up for updates.

Throughout 2026, we will continue to communicate with members about incremental improvements to member communication channels. 

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